Wholesale terms

Trade accounts

The online wholesale shop is operated by Ciccarelli Italian Ice Cream Limited for approved business customers. Please apply for a trade account before ordering. Registration alone does not give access to wholesale ordering; applications are reviewed by our team.

Keep your business, contact and delivery information accurate, including any VAT information requested as part of your application. Keep your account sign-in details private and contact us if you believe someone else has used your account.

Products and prices

Product prices are displayed excluding VAT. Where VAT applies, it is calculated and shown separately in your basket and checkout. Check the product, pack size, quantity, delivery address and final total before paying.

Products are subject to availability. Product photographs are illustrative. If an ordered product is unavailable, our team will contact you to discuss an alternative or refund.

Please contact us for current ingredient, allergen, nutritional or packaging information before ordering if you need further details. Follow the storage and handling information supplied with your products.

Payment and order confirmation

Payment is required when placing an online order. Card payments are processed through Dojo's secure payment service. Please do not send card details by email or through an enquiry form.

After successful checkout you will receive an order number and confirmation email. Our team will confirm delivery arrangements separately. Contact us if payment appears to have been taken but you have not received an order confirmation.

Local delivery

Free local delivery is available on qualifying orders of £150 or more including VAT, after discounts. The qualifying amount is the goods total plus the VAT charged on those goods; delivery charges and other fees do not count towards the minimum.

Our Local delivery zone uses these postcode patterns:

NE1*, NE2*, NE3*, NE4*, NE6*; DH1*–DH9*; SR1*–SR8*; DL*.

The asterisk means any following postcode characters. Enter your full delivery postcode at checkout to check availability. For pallet-sized orders to the rest of the UK, or a delivery outside the Local postcode list, please contact us directly for a quote and arrangements.

Local collection is not currently offered as an online checkout option. Please contact the team if you need to discuss collection.

Please ensure someone can receive your order at the agreed premises and time. If delivery cannot be completed because no one is available, contact our team to agree the next arrangement.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Orders cannot be amended through the website after checkout. The existing administration charge for cancelling an order is £10, including when cancelling in order to place a replacement order.

Problems with an order

If goods arrive damaged, faulty or incorrect, contact us with your order number and details of the problem. Please provide photographs where helpful, and speak to the team before returning frozen or perishable goods. We will review the issue and confirm any agreed refund or replacement. An agreed refund is returned through the original payment method unless another arrangement is expressly agreed.

Contact

Ciccarelli Italian Ice Cream Limited, Unit 1, South Nelson Industrial Estate, Cramlington, Northumberland, NE23 1WF, United Kingdom.

Email: info@ciccarelligelato.co.uk. Telephone: 01670 590033.

Factory hours: Monday–Friday, 09:00–17:00. Wholesale shop hours: Monday–Friday, 09:00–15:00. Contact us for bank holiday or seasonal arrangements.

Company no. 08198198. VAT registration no. GB144093132.
Registered office: The Links Bungalow, Links Road, Blyth, England, NE24 3PL.