Privacy policy
Who we are
Ciccarelli Italian Ice Cream Limited operates this website and is responsible for the personal information it collects through it. Contact us at info@ciccarelligelato.co.uk, on 01670 590033, or at Unit 1, South Nelson Industrial Estate, Cramlington, Northumberland, NE23 1WF, United Kingdom.
Company no. 08198198. VAT registration no. GB144093132.
Registered office: The Links Bungalow, Links Road, Blyth, England, NE24 3PL.
Information we use
When you contact us, apply for a trade account or place an order, we use the information you supply. This may include your name, business name, email address, telephone number, business and delivery addresses, VAT information, messages, account details and order history.
Our payment service, Dojo, processes card payments. The website records the payment reference and payment status associated with an order. Full payment-card details are not stored in your WordPress customer account.
The website and its hosting/security services also process technical information such as IP addresses, request and security logs, and the cookies needed for sign-in and the shopping basket.
Why we use it
We use this information to review trade applications, manage approved accounts, respond to enquiries, process payments and orders, arrange deliveries and deal with order problems. We also use information to protect the website from misuse and keep appropriate business and accounting records.
Depending on the activity, our basis for processing is performing a contract or taking steps you request before a contract, meeting legal obligations, or our legitimate interests in providing and securing our business services. Those interests include handling enquiries, checking trade applications and protecting accounts from misuse.
Applying for an account or placing an order does not automatically subscribe you to a marketing mailing list.
Service providers
We share information needed to provide these services with our hosting and email provider Krystal, payment provider Dojo, website/network security provider Cloudflare, and people or organisations helping us fulfil an order or support the website. They receive the information needed for their role.
Links to services such as Instagram and TikTok take you to those providers. Their own privacy notices apply when you use their services.
How long we keep information
We retain information for the purposes described above, taking account of whether your trade account is active, whether an enquiry or order issue is unresolved, and any business-record, legal or accounting retention requirements. When information is no longer needed, it is deleted or anonymised. Contact us for the retention period relevant to your information.
Your choices and rights
Depending on the circumstances, you may ask to access, correct or erase your personal information, restrict how it is used, or receive a portable copy. If processing depends on consent, you can withdraw it. Contact info@ciccarelligelato.co.uk to make a request.
You can object to processing based on legitimate interests. Tell us which use you object to so we can consider your request.
You can also raise a concern with the Information Commissioner's Office at ico.org.uk. We would welcome the opportunity to discuss a concern with you first.
Cookies
The website uses cookies needed to maintain a signed-in account, remember a basket and protect the service. Blocking these cookies may stop account or checkout features from working.